FAQ
Questions. Straight answers.
01Orders
How do I order?
Choose the piece and the size and add it to your cart. At checkout enter your details and you’ll get the confirmation email with your order number right away.
Which payments do you accept?
Credit and debit cards, Apple Pay, Google Pay, PayPal and Klarna
Can I change or cancel an order?
Write to us as soon as possible with your order number. If it hasn’t shipped yet we’ll change or cancel it. Once shipped, the return procedure applies.
02Shipping
How long does it take to arrive?
We ship within 1 working day: in Italy it arrives in 24/48 hours.
How much is shipping?
In Italy €3.99, free from €50 up.
In Europe €9.99.
Do you ship outside Italy?
Yes, across the European Union for €9.99.
03Returns and exchanges
Can I return something?
Yes, within 14 days of delivery, with the item intact and its labels.
Write to us with your order number to start the return.
No returns on 1/1 Lab pieces.
Can I change size?
Yes, if the size you want is available.
Write to us within 14 days of delivery and we’ll arrange the exchange.
04Plk Lab
What does one-of-one mean?
That only one exists. Every Plk Lab piece is customised by hand by us: once it’s gone, it never comes back.
Do you make pieces on request?
Yes, we make merch and custom pieces for artists, shops and events.
Tell us what you have in mind and we’ll work it out together.
05Archive
What is the tag for?
Every Plk Lab piece has a tag with its serial number. Enter the number in the site’s Archive and you’ll find your piece’s story: the start, the transformation, the finished product.
06Company
What are the company’s tax details?
Plk World and Plk are brands of Plk Lab®, the trademark we registered in Italy when we started. Here are our details:
Plk Lab®
Via Guido Rossa 6 – 50053 Empoli (FI), Italy
VAT number: 07250910481
All rights reserved.
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